Returns & Exchanges
We hope you love your order, but if it's not quite right you are welcome to exchange or return unused and unworn items within 30 days of receipt.
Please read the relevant exchange or return information first, then:
1. Place your item/s in their original packaging
2. Include your order number (or packing slip), and tell us if you'd like an exchange or refund
3. Send your item back to:
- Niche
- 6 Broadway
- Leigh-on-Sea
- Essex SS9 1AW
We recommend a 'signed for' postal service so that you have a record of your return.
For change-of-mind returns, you don’t need to contact us before sending them.
Exchanges
If your purchase isn't the right fit or you change your mind and would like a different item (subject to availability), just make a note with your return, and we'll contact you regarding your exchange.
Where the price is the same, we will send out your new item once we receive your return, subject to availability.
Where there is a price difference, we will refund any amount due or provide a link for you to pay for the difference where the price is higher.
We'll advise you by telephone or email if the size or item you'd like to exchange for is no longer in stock and issue a refund for the original purchase.
We endeavour to process all exchanges within 3 working days of receipt of the return.
Returns
If your purchase isn't the right fit or you change your mind and would like a refund, just make a note of this to include with your return and post it back to us within 30 days of receipt.
Once the return is received by Niche Jewellery, we will refund the price you paid for the items and notify you by email. We endeavour to process all returns within 3 working days of receipt of the return.
Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect through an error on our part.
Refunds
Once your return is processed, you’ll be refunded to your original payment method. If more than 14 days have passed since you sent your return and your refund has not been received, please contact us on 01702 480 898 or email us at info@nichejewellery.co.uk.
Delivery charges are non-refundable, except where required in accordance with your statutory rights. Any upgraded delivery services (such as next day delivery) are non-refundable.
If you are returning a product to us because it is incorrect, we will only refund your return postage if the item is wrong through an error on our part (or the part of a supplier) and not if the product was incorrectly ordered.
If we determine that you are due a refund for return postage, we will refund postage up to the level of the Royal Mail 'signed for' service. Therefore please do not use Next Day Delivery to return your item.
Order issues
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, contact us straight away on 01702 480 898 or at info@nichejewellery.co.uk and we’ll put it right.
If the item needs to come back to us, we’ll either email you a return label or reimburse your return postage, as we agree with you.
Your jewellery is also covered by the manufacturer’s warranty. Details vary by brand and are shown in the Packaging & Warranty section of each product page. This is in addition to your statutory rights, and if you have a problem, please contact us first and we’ll help you with it.
Non-returnable items
Certain types of items cannot be returned, like custom products, special orders, bespoke designs, or personalised items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of purchased gift cards.
Policy scope
Please note this returns and exchanges policy only relates to purchases on our website and does not apply to purchases made in store.
This returns policy does not affect your statutory rights.
