Frequently Asked Questions
You’ll find answers to our most common questions below, covering delivery options and timeframes, returns and exchanges, ring sizing, and our Leigh-on-Sea store.
If you can’t find what you’re looking for, call us on 01702 480 898 or drop us a message and one of our team will be happy to help.
Ordering & delivery
Standard delivery (Royal Mail Tracked 48) takes 3–5 working days and is free on orders over £49, or £3.95 otherwise.
Express delivery (Tracked 24) takes 1–3 working days and is free over £150, or £4.95.
Next working day delivery (Royal Mail Special Delivery) is £6.95 and free on orders over £250 - order by 3pm for delivery Monday to Saturday. Please note Royal Mail does not deliver on Sundays.
All next day deliveries require a signature on delivery. Depending on the value of your order, a signature may be required on other delivery types.
A signature may be required for Standard (Tracked 48) and Express (Tracked 24) delivery. It is always required for Next Working Day delivery (Special Delivery).
If you won’t be home, you can request alternatives directly with Royal Mail, such as a redelivery.
Yes. Choose Next Working Day at checkout for £6.95 (free over £250). Order by 3pm Monday to Friday. Orders placed after 3pm Friday will be dispatched the following Monday.
Yes. Simply choose Click & Collect at checkout. Most orders are ready within 3 hours at 6 Broadway, Leigh-on-Sea, Essex SS9 1AW. Some items may take up to 2 working days.
Your order will normally arrive in official branded packaging from the relevant brand, or Niche Jewellery packaging for our own collections.
Branded packaging may differ from examples provided on product listings, as some brands frequently update their packaging. Where branded packaging is not available, Niche Jewellery packaging will be supplied.
The outer shipping box is plain and unbranded and our packing slips inside the box do not contain prices. We also offer a complimentary printed gift message on every order and an additional branded gift bag which can be selected on the product page or in the shopping bag.
We’ll email you tracking details once your order is dispatched, so check your spam or promotions folder if you can’t see it. Standard delivery takes 3 to 5 working days, and the date isn’t guaranteed. If it’s later than that, or tracking says delivered and you can’t find it, check around your property and with neighbours, then contact us on 01702 480 898 or at info@nichejewellery.co.uk with your order number and we’ll investigate with Royal Mail. Delivery information →
Returns & exchanges
You can exchange or return unused and unworn items within 30 days of receipt. Place the item in its original packaging, include your order number (or packing slip), tell us whether you’d like an exchange or a refund, and post it to Niche, 6 Broadway, Leigh-on-Sea, Essex SS9 1AW. For change-of-mind returns, you don’t need to contact us before sending them.
Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect through an error on our part. We recommend a ‘signed for’ service so you have a record of your return. If you’re due a postage refund, we’ll refund up to the cost of Royal Mail ‘signed for’, so please don’t use next day delivery to return your item.
Just make a note with your return of what you’d like instead and we’ll contact you. If the price is the same, we’ll send your new item once we receive your return, subject to availability. If there’s a price difference, we’ll refund the difference or send you a link to pay it. If your choice is no longer in stock, we’ll let you know by phone or email and refund your original purchase. We aim to process exchanges within 3 working days of receiving your return.
Once we receive your return, we aim to process your refund within 3 working days and email you to let you know. It goes back to your original payment method. If more than 15 business days have passed since you sent your return and you haven’t received your refund, call us on 01702 480 898 or email info@nichejewellery.co.uk.
We check every order before it leaves us, but please check yours when it arrives too. If anything is faulty, damaged or not what you ordered, contact us straight away on 01702 480 898 or at info@nichejewellery.co.uk and we’ll put it right. If the item needs to come back to us, we’ll either email you a return label or reimburse your return postage, as we agree with you.
Yes, your jewellery comes with the manufacturer’s warranty. Most brands offer one or two years, and terms vary by brand. This is in addition to your statutory rights, and if you have a problem, please contact us first and we’ll help you with it. Returns & Exchanges →
Ring sizing
Wrap a strip of paper or string around the base of your finger, mark where it overlaps, and measure the length against a ruler. Then compare it with our UK ring size chart. For a gift, measure the widest distance across the inside of a ring they already wear on the same finger. Ring Size Guide →
It’s usually best to choose the slightly larger size. Fingers can change size slightly during the day and in warmer temperatures, so a little extra room makes the ring more comfortable. Ring Size Guide →
Yes. Wider rings such as wedding bands often feel tighter than narrow rings, so some people choose a slightly larger size for wider bands. Ring Size Guide →
You can exchange it for a different size within 30 days of receipt, as long as it’s unused and unworn and the size is available. Returns & Exchanges →
Gifts
Yes, we offer a complimentary printed gift message on every order. Delivery information →
Yes. Just enter their address as the delivery address at checkout. Your order arrives in official branded packaging inside a plain, unbranded outer box with no price on the delivery note. Add an optional gift message and gift bag. Delivery information →
It can be exchanged within 30 days of receipt, as long as it’s unused and unworn and in its original packaging. Please include the order number (or packing slip) and let us know what they’d like instead. Returns & Exchanges →
Our gift vouchers are available from £25 to £250, delivered digitally, and valid for 12 months from the date of purchase. They can be used on our full collection, and you can choose to send one directly as a gift when you order. Gift vouchers can’t be returned. Gift vouchers →
Our store
We’re at 6 Broadway, Leigh-on-Sea, Essex SS9 1AW. We’re open Monday to Friday 10am to 5pm and Saturday 9:30am to 5:30pm, and closed on Sundays. Contact us →
We stock more than 25 jewellery brands, including Nomination, Swarovski, Thomas Sabo, Annie Haak, Clogau and Kit Heath. Shop by brand →
Yes, we pierce earlobes and outer ear cartilage using the Inverness system. We don’t offer tragus, nose or other body piercings. Ear piercing in Leigh-on-Sea →
Yes, we offer jewellery repairs, ring sizing, rhodium plating and more. If you have any questions about a jewellery repair, just drop into store or contact us.
Yes, we offer bespoke ring design at Niche Jewellery. If you have any questions about a jewellery design or would like a quote, just drop into store or contact us.
Discover leading fashion jewellery brands, new designers, and sparkling diamonds. Find jewellery and gifts for every occasion at Niche Jewellery, our independent store.